Assistant Dean of Student Services

Washington, District of Columbia, United States
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Job description

The Milken Institute School of Public Health at George Washington University (GWSPH) announces the search for the Assistant Dean of Student Services. This transformational leadership role is designed to take all aspects of student services to the next level, and create a preeminent, seamless and coherent student experience from pre-enrollment to graduation that supports and reinforces the extraordinary academic opportunities offered at GWSPH. This is an exceptional opportunity for an experienced student services leader with proven organizational and management skills who seeks a high-visibility role with considerable student interaction and experience managing change to shape a future-oriented, creative, and responsive organization.

Position Summary:

The Assistant Dean of Student Services is responsible for managing strategic duties in all areas related to student recruitment, advising, career counseling, enrollment data analysis, financial aid, setting and achieving strategic growth targets through increasing enrollment and new program development.

Responsibilities include:

  • Work with the Dean, Senior Associate Dean for Academic, Student and Faculty Affairs, and Associate Deans to create a preeminent, seamless and coherent student experience from pre-enrollment to graduation that supports and reinforces the extraordinary academic opportunities offered at GWSPH.
  • Support the goals of the Student Experience Initiative launched by GWU President Le Blanc, which include:
  • Goal 1: Identify four to five areas in apparent need of improvement and begin to develop and make improvements immediately.
  • Goal 2: Collaborate with the Board of Trustees’ Student Experience Task Force to gather student, faculty and staff feedback to establish principles to guide GW in its efforts to improve the student experience.
  • Goal 3: Continually identify, deliver and measure improvements to the student experience such as: Improve how the university uses its space to better meet students’ community, residential and academic needs; Evaluate academic issues (for example, double majors, course registration, academic advising, etc.) to identify improvements and improve communication; Work effectively with faculty in making such improvements; Address socioeconomic issues that cause difficulty for students; Initiate an organizational and process analysis of selected departments directly supporting students to find areas of improvements and efficiencies and opportunities to boost the competencies of student services staff; Build a community where students, faculty and staff respect and support one another.
  • Collaborate with all SPH programs to align student services activities with the vision behind the strategic plan for the School as well as the diversity and inclusion plan for the SPH.
  • Develop and implement a future-oriented, creative, and responsive organization that supports all aspects of student services.
  • Take a broad, comprehensive, and data-informed view of all elements of student experience and applies systems- and design-thinking to create coordinated programs, services, and high impact practices to address the students’ intellectual, social and cultural needs and support their professional development.
  • Manage the staff that oversees the operations of student services.
  • Take an evidence-based, data-informed approach to drive continuous quality improvement in the operation of student services.
  • Work with university offices to streamline processes and bring efficiencies to the admissions and enrollment processes, including financial aid, student accounts and registration.
  • Create a school environment which supports diversity and inclusion.
  • Develop and implement business intelligence and predictive analytics to inform admissions, enrollment and financial aid goals and strategies for all programs offered by the school to include all resident and distance programs, graduate and undergraduate.
  • Participate with the leadership team in developing long-term growth strategies, with primary responsibility for competitive and demographic analyses.
  • Review new program proposals by focusing on validity of enrollment and retention assumptions and identifying external factors that could affect enrollments in close partnership with the Finance office.
  • Work collaboratively with program directors to develop and manage roll out plans for all program curricular changes.
  • Monitor enrollment and retention data, prepares reports on variances, analyzes causes of variances and recommends actions in response to variances.
  • Lead efforts to develop and propose strategies around innovative approaches towards retention and work with the leadership team around implementation of such strategies.
  • Analyze and propose possible strategies to better integrate student advising, practice-based learning, interprofessional education, culminating experience, and career services into coordinated, seamless supports for professional development.
  • In consultation with the Senior Associate Dean for Academic Affairs, develop and manage the student services and recruitment budgets.
  • Serve as a resource to all Faculty and Staff. Develop a strategy around training and technology for faculty to improve the delivery of service to students. Provide professional development opportunities for student services staff.
  • Serve as the final approver of all Registration Transaction Forms (RTFs).
  • Maintain current knowledge of best practices and national policies relating to continuing higher education issues such as non-traditional student services and financial aid. Conduct research and provide findings of competitors within market basket institutions.
  • Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 10 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study plus 8 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Preferred Qualifications

The Assistant Dean will be a transformational leader with:

  1. demonstrated track record in leading change and leading people
  2. great business acumen and skills in building collaboration
  3. a results-driven and data-centric approach to driving continuous quality improvements
  4. a customer-oriented and student-centered approach and a deep committed to diversity and inclusion
  5. knowledge about systems and design thinking and ability to not only problem-solve for individual students, but develop enterprise solutions and design better systems across the GWSPH and the University to better support student services
  6. an ability to balance the need to champion and advocate for students and the need to assure academic integrity and fairness
  7. knowledge and experience in various aspects of student services, including admissions, financial aid, students accounts and registration, budgets and finance, distance education and professional programs, and Title IX.

Campus Location: Foggy Bottom, Washington, D.C.

College/School/Department: Milken Institute School of Public Health (SPH)

Family: Academic Affairs

Sub-Family: Academic Administration – School

Stream: Management

Level: Level 4

Hours Per Week: 40

Work Schedule: Mon-Fri, 8:30am-5:30pm

Position Designation
Essential: Employees who perform functions that have been deemed essential to maintaining business or academic operations. Employees are generally expected to work from home during an event and may be asked to physically report to work.

Telework: No

Required Background Check
Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants

Employer will not sponsor for employment Visa status

Internal Applicants Only? No

Posting Number: S007364

How to apply

Apply online

Background Screening
Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

GW is the largest institution of higher education in the District of Columbia. We have more than 20,000 students—from all 50 states, the District and more than 130 countries—studying a rich range of disciplines: from forensic science and creative writing to international affairs and computer engineering, as well as medicine, public health, the law and public policy.