Position Type: Staff
Requisition Number: S20182322
Department: Academic Support – D102
Recruitment Range: Salary commensurate with experience
E-class Code: 30 – FT Staff Salaried
Pay Grade: 10
Open Until Filled: No
Under administrative direction from the Associate Vice President and Dean of Students, this educator and administrator serves as an advocate for students along with emergency support and outreach to students. This position will serve as the primary oversight for Behavioral Concerns Committee student case management and coordinates interventions; supports the Division of Student Development Care and Concern Protocol for students in distress; supervises the Disability Services and Academic Support leadership and operation; and coordinates assessment efforts to address student success strategies for the Dean of Students Office.
Knowledge, Skills, Abilities, and Personal Characteristics
- Strong listening and attending skills.
- Demonstrated understanding of issues of diversity and inclusion; demonstrated leadership and effectiveness in promoting respect and appreciation for diversity and inclusion among students, faculty, staff and families.
- Demonstrated ability to contribute to and work effectively in teams in a fast-paced environment.
- Experience navigating confidential and sensitive information and situations with diplomacy while exercising excellent judgment that is congruent with our University mission, along with federal, state and university policy.
- Demonstrated knowledge of theories and/or applied experience related to student development, adult learners, and build and sustain relationships with a diverse population of students, faculty, staff, families and community partners to address a wide array of situations.
- Proven ability to prioritize work appropriately and adapt easily to changing priorities as well as work independently on multiple tasks and deal effectively with conflicting priorities.
- Strong skills in supervision and budgetary management.
- Proven oral and written communication skill, including experience in conducting presentations for varied audiences.
Master’s degree in higher education administration (doctorate degree preferred; supplemented with five (5) years of related post graduate degree higher education experience in increasingly advanced supervisory roles in higher education environments.
Case Management, Education, Outreach: Supports students who have questions or may need assistance managing concerns around academic success, socio-emotional or physical health, economic concerns, social adjustment, conduct matters or any matters that interferes with a student’s ability to progress successfully at the University; coordinates appropriate, comprehensive and effective intervention and communication between multiple university offices, academic units, health care providers, and community resources to meet student health, academic, financial, housing, social and other needs.
Advising and Counseling: Advises students in the identification, understanding, and use of University policies and procedures specific to their individual questions or circumstances; provides consultation, referral, and follow-up to faculty, staff, families, and others for questions or concerns including, but not limited to, student absences, concerning behavior, non-academic matters, and general student well-being.
Behavioral Concerns Committee: Chairs the Behavioral Concerns Committee, conducting appropriate threat assessment and follow-up support as necessary and appropriate including but not limited to responding to emergency and/or critical incidents outside of business hours.
Supervise Disability Services and Academic Support: Supervises personnel, budgetary, and strategic oversight; evaluates student population trends, assessing student needs, and best practices with respective director.
Policy, Assessment & Technology: Directs and leads initiatives associated with policy development and case management protocols informed by University mission, assessment, national standards, benchmarking data, and innovation.
Performs other duties as assigned.