Job Details

This ad is expired.

Student Services Supervisor I
Go to our website »

Position Number: 5022974
Location: San Diego, CA
Position Type: Student Affairs and Services

Student Services Supervisor I

San Diego Community College District

Closing Date: 3/19/2024

Position Number: 00120330

Location: San Diego Miramar College

Position Type: Classified

The Position:
Posting Details (Default Section)

Closing Date: 03/19/2024 Open Until Filled No Classification Title Student Services Supervisor I Working Title Recruitment Limits Location San Diego Miramar College Pay Information Range 10 ($5,513.71- $9,205.36) per month based on the 2023 Supervisory and Professional Employees' Association - Salary Schedule A

New employees will begin on Step A ($5,513.71). Promoted or transferred employees will be placed as specified in the CBA. The District offers a comprehensive fringe benefit package including employer paid: medical, dental, and vision plans; sick and vacation leave; and opportunities for professional development. Initial Salary Placement, Promoted or transferred employees will be placed as specified in the SPAA - Supervisory & Professional Administrators Association Handbook. This position is FLSA Exempt and may not accrue overtime. A temporary probationary period will be applied to the employee entering this assignment. The SDCCD Employment Web Page provides a link to employee collective bargaining agreements and handbooks, and more information about terms and conditions of employment to include salary and benefits. Position Equivalent FTE: 1.0 FTE No. Months: 12 Months Position Number: 00120330 FLSA Status Exempt (does not accrue overtime) Position Type Classified Bargaining Unit Supervisory and Professional Range 10 Department Veterans The Position San Diego Miramar College, a student-ready college, invites all qualified candidates to apply for the position of Student Services Supervisor I in the Veterans Affairs Office, located at Miramar College. Scheduled hours are Monday through Friday, 8:00am-5:00pm, weekend and evening hours as needed. The selected candidate must be willing to adjust workdays/hours based on the department's needs.

Miramar College, a leader in providing student access and success, seeks candidates who are motivated by serving students in a college community and are committed to diversity, equity, and inclusion (DEI).

We are a fast-growing and innovative college with a freshly adopted focus on diversity, equity, and inclusion as we move into a new era. Recently designated as an emerging Minority Serving Institution (MSI), the College is committed to helping students access higher education and achieve success inside and outside the classroom.

The College is located in the Mira Mesa/Scripps Ranch area of San Diego and is one of four colleges/centers in the San Diego Community College District. Our student population of 14,193 [African American (5%), Native American (<1%), Asian (14%), Filipino (7%), Latinx (30%), Multiple Ethnicities (8%), Pacific Islander (1%), White (32%), Unreported (2%)], is reflective of the diverse community we serve.
In addition to expertise in their field, San Diego Miramar College seeks applicants who possess the knowledge, skills, and abilities to support our diverse student populations. Additionally, candidates should be able to demonstrate ways they will develop tools and resources to better serve historically marginalized and minoritized populations. We strongly encourage candidates who possess the experience for the position, and who are student-centered and continue to demonstrate a commitment to diversity, equity, and inclusion (DEI) to best serve our student population.Those who join our team at San Diego Miramar College can expect to be part of an inclusive, innovative, and equity-focused community that promotes broad collaboration among faculty, classified professionals, administration, students, and community and industry partners. We are proud of our commitment to create a socially just and responsive culture, host ethnically diverse speakers, and support various equity-focused professional development opportunities. Our college strives to ensure that students reach their full potential by eliminating gaps in academic outcomes that traditionally hinder students of color and disproportionately impacted students. In fact, the college's commitment to diversity, equity, and inclusion is encapsulated by our newly adopted Strategic Goal #5:Miramar College Strategic Goal #5Diversity, Equity, and Inclusion (DEI) - Build an environment that embraces diversity, equity, inclusion, anti-racism, and social justice for the benefit of the college community.Strategic Direction 1- Systematically update college processes, programs, and practices within a comprehensive equity framework for equity-minded practices in the workplace, the classroom, and support programs/services.Strategic Direction 2- Establish comprehensive professional development for the campus community to increase capacity around and engage in equity, diversity, inclusion, social justice, and anti-racism.Strategic Direction 3-Systematically review, develop and incorporate equity-minded practices in: 1) culturally responsive instructional pedagogy, 2) student-centered services, and 3) recruitment, screening, and retention of employees.Applicants can review Miramar College's full strategic plan on Miramar College's: https://sdmiramar.edu/sites/default/files/2021-07/San_Diego_Miramar_College_Fall_2020-Spring_2027_Strategic_Plan.pdf

Please note that an employee may be transferred to any site at the option of the Chancellor.
Major responsibilities include the following:

Coordinate and supervise office operations, and recommend procedures, related to veterans educational benefits and services, the Veterans Resource Center (VRC), and other student services areas.
Serve in a leadership capacity in the development of the Veterans Resource Center (VRC).
Serve as a liaison to the leadership and staff at the Marine Corps Air Station (MCAS) Miramar Learning Center in support of our educational partnership.
Supervise, train, evaluate, and assign office staff; participate in the hiring and disciplinary recommendations of staff.
Ensure department compliance with district policies and procedures and laws governing veterans education benefits and services, and collaborate with other student services areas in its implementation.
Assist students and staff in resolving issues and complaints involving veterans educational benefits and services, the Veterans Resource Center (VRC), and other student services areas.
Maintain student records, in compliance with San Diego Community College District and Department of Veterans Affairs policies and procedures.
Provide information to students and staff regarding veterans records, educational benefits and services, the Veterans Resource Center (VRC), and other student services; respond to more complex questions as referred by assigned staff; coordinate and perform veterans services activities with other college departments.
Develop, implement, and maintain strategic plan for the college VA services, in alignment with institutional initiatives.
Work collaboratively and assist with coordinating procedures and activities with Instructional Services and Administrative Services.
Work collaboratively and assist with coordinating procedures and activities with offices such as Admissions & Records, Administrative Services, Accounting, Financial Aid, Counseling, and other student services programs.
Work collaboratively with the Department of Veterans Affairs; ensure timely enrollment reporting and annual catalog approval.
Assist in planning and monitoring budget expenditures for veteran services program areas.
Serve on special committees and perform special projects as assigned.
Prepare and maintain reports and statistics as required.
Assist in the development and implementation of the district student veteran policies and procedures, and records processing calendar.
Facilitate Guided Pathways in developing support programs and services.
Implement Diversity, Equity and Inclusion (DEI) and Academic and Career Pathways (ACP's) initiatives related to the veterans services and other student services functions.
Interpret and apply the rules, regulations, and policies governing veterans records, veterans educational benefits and services, and other assigned functions.
Plan and organize work to meet timelines; work independently with little direction.
Operate computers and business-related software, including word processing, spreadsheets, and databases.
Supervise, train, evaluate, and schedule office staff.
Perform related duties as assigned.

Classification Description Click here for description

If you would like to open the link in a different tab or window, right click and select the option. Desired Qualifications Knowledge:

Applicable sections of California Education Code.
District organization, operations, policies, and objectives.
Laws, regulations, and policies relating to veterans records, veterans educational benefits and services, Veterans Resource Center (VRC), and other pertinent student services areas.
Technical aspects of field specialty; enrollment certification and catalog approval experience, awareness of trends in Department of Veterans Affairs policies.
Principles and practices of administration, supervision, and training.
Modern office practices, procedures, and equipment, including computer hardware and software.
Basic mathematics and accounting principles.

Skills and Abilities:

Analyze situations accurately and adopt an effective course of action.
Communicate effectively both orally and in writing.
Coordinate student services operations.
Establish and maintain effective working relationships with administration, faculty, staff, students, the general public and other organizations.
Experience facilitating engaging presentations to diverse groups of students.
Demonstrated ability to oversee the day-to-day office functions in an educational setting;
Demonstrated experience with student success, guided pathways, and equity frameworks;
Demonstrated experience with equity-minded and culturally responsive educational practices;
Demonstrated ability to interpret, apply, and assist with the implementation of rules, regulations, and guidelines;
Demonstrated ability to prepare and analyze data and reports and assist with operational plans and services;
Willingness to participate in a variety of departmental and campus activities;
Demonstrated ability in maintaining websites, social media, and correspondence/marketing materials;
Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic and ethnic backgrounds of community college students, staff, and faculty.

Education, Training and Experience:

Any combination of training and experience equivalent to: a high school diploma with at least five years of responsible clerical experience, including at least three years in a student services office.
Bachelor's degree is preferred.
Experience with veterans educational benefits and services, enrollment certification, catalog approval, and awareness of trends in Department of Veterans Affairs policies is preferred.
Experience with staff supervision, leadership and/or project management, leading a new program or initiative is preferred.
Experience with developing a Veterans Resource Center (VRC) is preferred.
Experience with Guided Pathways in developing support services is preferred.

Foreign Degree: Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC.(ACEI). A copy of the evaluation must be submitted with your on-line application. Commitment to Diversity: All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and classified professionals. Special Instructions to Applicants: San Diego Miramar College is piloting anonymous screening format as a means to minimize implicit bias in the screening of applications. The anonymous screening format of applications refers to the process of reviewing applications without revealing the personal information of the applicants, such as their name, gender, or other potentially biased details. This approach aims to eliminate unconscious biases, promoting fair and objective evaluation based solely on the experience of the applicants. By anonymizing applications, screening committees create a more inclusive and diverse hiring process.

To ensure full consideration, qualified candidates must submit a complete online application that includes the items listed (extraneous material will not be reviewed). References to resumes or other uploaded documents within the online application will be considered an "incomplete" application; please enter "N/A" if any section does not apply.

Complete the online application, including examples and outcomes listed within the Duties section of your Employment History;
Complete responses to the Supplemental Questions, including examples and outcomes;
Cover Letter (max 2 pages);
Resume (max 2 pages); AND,
Three (3) references listed within the online application, one of which is a current or former supervisor.

Important: To ensure consistency and fairness to all candidates, please do not submit materials other than those requested (i.e., personal photo, articles you've written, etc). Please only upload requested documents using respective document name labels. Uploading extraneous materials, unless specifically requested within this posting, may result in your application not being reviewed. Only complete application packets will be forwarded to the committee.

Application materials sent via mail, fax, or e-mail will not be accepted.
Note that correspondence, including interview invitations, will be sent to you via e-mail.
All inquiries, nominations and applications will be held in the strictest confidence

Tentative Timeline (Subject to Amendments) Conditions of Employment: SELECTED CANDIDATE IS REQUIRED TO COMPLETE THE FOLLOWING PRIOR TO EMPLOYMENT:

Submit "official" college transcripts as stated on application (even if a degree is not a requirement for this position); Including Foreign Degree Evaluation, if applicable.
Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment);
Have fingerprints taken by a Live Scan computer at the District's expense (Clearance must be received prior to first day of employment);
Present original documents for proof of eligibility to work in the United States as required by the I9 Employment Eligibility Verification form; AND,
Attend a new hire processing appointment in People, Culture, and Technology Services located at the District Administrative Offices.

EMPLOYMENT AFTER RETIREMENT
If you accept a contract (permanent) position with SDCCD and are a retired annuitant with CalPERS or CalSTRS, you must reinstate from your retirement system. Please reference the CalPERS or CalSTRS website for further information. Additional Information: EMPLOYEE BENEFITS
SDCCD provides a comprehensive fringe benefit package for its full-time classified employees. The District contributes toward the cost of the premium (including dependent coverage) for the medical insurance plan options. Additional benefits include dental, vision, sick leave, vacation and opportunities for professional development. Contract employees become members of the California Public Employees' Retirement System (CalPERS) upon appointment. Posting Number CL01448

Major Responsibilities:

Qualifications:

Desired Qualifications:
Knowledge:

Applicable sections of California Education Code.
District organization, operations, policies, and objectives.
Laws, regulations, and policies relating to veterans records, veterans educational benefits and services, Veterans Resource Center (VRC), and other pertinent student services areas.
Technical aspects of field specialty; enrollment certification and catalog approval experience, awareness of trends in Department of Veterans Affairs policies.
Principles and practices of administration, supervision, and training.
Modern office practices, procedures, and equipment, including computer hardware and software.
Basic mathematics and accounting principles.

Skills and Abilities:

Analyze situations accurately and adopt an effective course of action.
Communicate effectively both orally and in writing.
Coordinate student services operations.
Establish and maintain effective working relationships with administration, faculty, staff, students, the general public and other organizations.
Experience facilitating engaging presentations to diverse groups of students.
Demonstrated ability to oversee the day-to-day office functions in an educational setting;
Demonstrated experience with student success, guided pathways, and equity frameworks;
Demonstrated experience with equity-minded and culturally responsive educational practices;
Demonstrated ability to interpret, apply, and assist with the implementation of rules, regulations, and guidelines;
Demonstrated ability to prepare and analyze data and reports and assist with operational plans and services;
Willingness to participate in a variety of departmental and campus activities;
Demonstrated ability in maintaining websites, social media, and correspondence/marketing materials;
Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic and ethnic backgrounds of community college students, staff, and faculty.

Education, Training and Experience:

Any combination of training and experience equivalent to: a high school diploma with at least five years of responsible clerical experience, including at least three years in a student services office.
Bachelors degree is preferred.
Experience with veterans educational benefits and services, enrollment certification, catalog approval, and awareness of trends in Department of Veterans Affairs policies is preferred.
Experience with staff supervision, leadership and/or project management, leading a new program or initiative is preferred.
Experience with developing a Veterans Resource Center (VRC) is preferred.
Experience with Guided Pathways in developing support services is preferred.

Licenses:

Pay Information:
Range 10 ($5,513.71- $9,205.36) per month based on the 2023 Supervisory and Professional Employees Association - Salary Schedule A

New employees will begin on Step A ($5,513.71). Promoted or transferred employees will be placed as specified in the CBA. The District offers a comprehensive fringe benefit package including employer paid: medical, dental, and vision plans; sick and vacation leave; and opportunities for professional development. Initial Salary Placement, Promoted or transferred employees will be placed as specified in the SPAA - Supervisory & Professional Administrators Association Handbook. This position is FLSA Exempt and may not accrue overtime. A temporary probationary period will be applied to the employee entering this assignment. The SDCCD Employment Web Page provides a link to employee collective bargaining agreements and handbooks, and more information about terms and conditions of employment to include salary and benefits.

To apply, visit: https://www.sdccdjobs.com

All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students and staff.