Job description
San Antonio, TX
UIW Mission
University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.
Position Summary
The Assistant Director of Military & Veteran Affairs (MVA) Center is responsible for managing daily operations of the MVA Center, facilitating compliance for VA education benefits, and serving as a liaison with VA Education Services. The Assistant Director of MVA Center reports to the Sr. Director of Military and Veteran Affairs.
This position requires the ability to successfully acquire military clearance to access UIW MVA Offices located at the local military bases of Ft. Sam Houston JBSA, Lackland AFB, and Randolph AFB.
Benefits
UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program (EAP), wellness programs, employee discount program, Public Service Loan Forgiveness (PSLF) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.
Job Duty Name
Assistant Director of Military & Veteran Affairs Center
Description of Job Duties
- Manage, coordinate, and assess the day-to-day operations of MVA Center on main campus.
- Develop, maintain and administer programs, events and outreach, and services at the university to meet the unique needs of military connected students, to include traveling to respective local bases in support of program.
- Facilitate compliance (federal, state and institutional) and implement policies regarding Veteran Affairs education benefit programs. Meet the needs and interpret the laws of the changing VA Education benefits governing veterans’ education benefits. Ensure staff is knowledgeable in current rules and regulations through staff training and development.
- Act as a liaison between Department of Veterans Affairs and internal and external agencies to include the Texas Veterans Commission, local military bases, community networks and organizations and other college and university administrators and internal department representatives.
- Serve as the lead School Certifying Official (SCO), set priorities and deadlines as well as assist with certifying students and submitting tuition and fees in accordance with institutional and VA policies, procedures, and deadlines.
- Resolve complaints, troubleshoot student problems, advise students and inform them of educational benefits.
- Manage the preparation and submission of VA reports and documents to regional and state VA offices to include annual program approvals, work study site applications and yellow ribbon participation.
- Assist in development, revision, and continuous improvement for certification processes, reports, and data collection or services related to veteran programs administered by the university.
- Advise the Student Veterans of America Chapter, lead the mentor program, and participate in committees or groups across campus to represent military connected students.
- Collect and evaluate reports on utilization and effectiveness of services offered through the MVA Center.
- Collaborate with enrollment management to ensure participation in recruitment programs and events, both on and off campus, and other activities designed to recruit, enroll and promote student success. Assist with designing informational brochures and pamphlets for dissemination.
- Conduct presentations to internal and external stakeholders as requested.
- Manage activities for assigned staff (SCO and work study) including orientation, training, coaching, performance appraisal and personal and professional development.
- Perform other duties as assigned.
Knowledge Skills and Abilities
- Extensive knowledge of federal, state, and institutional regulations governing Veterans Affairs (VA) education benefit programs, including Chapters 30, 31, 33, 35, 1606 and DOD Tuition Assistance policies.
- Proficiency in MS Outlook, Word, Excel, or similar systems.
- Excellent communication skills, verbal, written, and interpersonal.
- Strong organization skills.
- Strong problem solving and analytical skills.
- Ability to effectively work independently and in a team environment.
- Excellent ability to effectively manage multiple priorities in a deadline driven environment.
- Strong budget management skills.
- Strong presentation skills.
- Excellent customer service skills.
- Ability to travel using personal vehicle to respective MVA offices located at local military bases.
- Ability to effectively learn internal systems such as Banner and Degree Works.
- Ability to work effectively with individuals from diverse communities and cultures.
- Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.
Required Education
Bachelor’s Degree.
Required Work Experience
- Five (5) years of professional experience in higher education veterans services, or relevant area.
- Two (2) years of supervisory experience in this field.
Preferred Qualifications
- Master’s Degree.
- Higher Education experience in Military and Veteran Services.
- Experience serving as a School Certifying Official (SCO) or working directly with Enrollment Manager.
- Banner experience.
- Experience developing programming, outreach initiatives, or events for military-connected students.
- Experience working with military populations, military culture, or military installations in a professional capacity.
Required Certifications, Licenses or Registrations
Must have a valid driver’s license, driving record that is insurable by UIW insurance carrier, and be at least 21 years of age, as required to drive for UIW.
Work Hours
Monday through Friday 8am to 5pm with extended hours to include weekend work as needed, especially during peak periods, to meet departmental goals.
Physical Demands
- Ability to lift up to 30lbs for table and marketing materials set-up/tear-down at events.
- Ability to reach overhead, bend, and squat to retrieve marketing/events materials.
- Ability to push/pull marketing carts holding up to 45 lbs.
- Ability to actively engage in events for extended periods of time. Ability to regularly move about base offices, main campus and event venues to actively engage potential/current students and respective base staff, as well as attend meetings on and off campus.
Posting Number: AS2206PO
Number of Vacancies: 1
Job Type: Full Time
Job Category: Administrator (exempt)
Desired Start Date: 02/02/2026
Reports to: Sr. Director of Military & Veteran Affairs
Salary: $60,000 Annualized
Open Date: 12/12/2025
Open Until Filled: Yes
How to apply
EOE
UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).
Title IX
This position is considered a “Responsible Employee” under Title IX federal regulations and “Mandatory Reporter” under Texas state law and the UIW Sexual Misconduct Policy. As a Mandatory Reporter, this position requires you as the employee to promptly report any incident that you witness or receive information about Title IX violations. These reporting responsibilities are set out in the UIW Sexual Misconduct Policy.
