Job description

Jasper Central is a department at Manhattan University that brings together the essential services of Financial Aid, Registrar, and Student Accounts / Bursar in one convenient location on campus to provide students with a seamless and efficient experience.

Salary: $64,000 -$70,000

Position Summary:

In consultation with the Executive Director and Deputy Director, the Associate Director will be responsible for providing direction and coordination of student accounts. This position has responsibility for delinquent accounts, maintains a portfolio of accounts transferred to collection agencies, and negotiates settlement agreements. This position coordinates the Monthly Payment Plan, issues promise-to-pay agreements, deferrals, and hold clearance agreements.

The Associate Director manages Third Party billing and Special Programs including Study Abroad, International Student programs, Veterans Benefits and the AP Teacher Workshop. The Associate Director will be able to counsel students and families on financing/payment options, account Holds, Collections, Refunding of Credit Balances and the Title IV aid Book Voucher process.

This position supports eBilling and receipting, refunding and eRefunds, issuance of 1098-T tax statements, and all cashiering and payment platforms such as payment plans, check scanning, deposit payment gateways, marketplace platforms, etc. This individual will also be responsible for working collaboratively in managing student issues.

This is an in-person, on-campus, non-remote position.

Responsibilities:

• The Associate Director is responsible for coordinating all aspects of the students’ account, account receivable and general ledger
• Counseling students and families on their account, financing/payment options, account Holds, Collections, Refunding of Credit Balances and the Title IV aid Book Voucher process
• Manage and maintain all Banner Accounts Receivable, Banner Document Management Systems (BDMS), Banner Communications Manager, and Touchnet Marketplace product configurations and Bill+Payment semester and annual setup and updates, including configurations for online credit card payments and ACH processing.
• Responsible for billing and corresponding administrative procedures for approvals to register, late enrollment, account holds for past-due payment, hold clearance, and special invoicing for employer reimbursement for students enrolled in the School of Continuing and Professional Studies (undergraduate and graduate) and all Online Distance Programs.
• Responsible for processing discounts and authorizing and processing tuition discount/waiver adjustments
• Reconciliation of the Federal Perkins Loan Program
• Third Party billing and Special Programs including Study Abroad, International Student programs, Veterans Benefits and the AP Teacher Workshop.
• Performs a reconciliation of Finance accounts
• Other duties as assigned

Minimum Qualifications:

• A bachelor’s degree is required
• Must have the ability to think critically and perform complex tasks
• Excellent communication and interpersonal skills, and the ability to work cooperatively with co-workers are required
• Must be able to work some evenings and weekends

Founded in 1853, Manhattan University is an independent Catholic Lasallian institution located in Riverdale, NY that embraces students of all faiths, cultures, and traditions. The mission of the University is to provide a dynamic student-centered educational experience that prepares graduates for lives of personal development, professional success, civic engagement, and service to their fellow human beings. We expect our faculty, administration, and staff to be knowledgeable about our mission and to make a positive contribution to the mission.

How to apply

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Manhattan University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, race, creed, color, sexual orientation, military status, sex, disability, marital status, partnership status, pregnancy, caregiver status, domestic violence victim status, gender identity or expression, arrest or conviction record, criminal history, credit history, national origin, alienage or citizenship status, unemployment status and salary history. Manhattan University values and celebrates diversity and is committed to providing an inclusive environment for all employees. All interested, qualified persons are encouraged to apply.