Job description

Job ID: 318101

DepartmentUITS NETWORKS & SECURITY (UA-NTW-IUBLA)

Department InformationAt University Information Technology Services (UITS) we provide the technology, tools, and services you need to succeed. UITS supports IU’s vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions employee success and well-being through programs supported university wide. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job SummaryThe Associate Vice President for Strategic Services and Deputy CIO supports strategic operational planning and reporting while managing the Strategic Services portfolio, encompassing Business Relationship Management, Portfolio and Project Management, Governance processes, Compliance and Privacy, and Business Analysis capabilities. The AVP and Deputy CIO Builds strong cross-functional relationships to deliver insights that drive strategic advantage, operational efficiency, and revenue growth.

General Responsibilities

• Collaborates with peers to synthesize diverse data into actionable recommendations that align with and advance organizational strategy, while considering IT capacity and a governance process.
• Serves as a member of the Chief Information Officer and Vice President for Information Technology’s senior leadership team.
• Champions data-informed decision-making and ensure business requirements are accurately captured and translated into technical solutions.
• Implements and maintains project governance frameworks, risk management practices, and performance metrics.
• Manages the design and development of the true portfolio review process to include Continual Service Improvement program and ITIL practice within the portfolio.
• Serves as a key liaison between IT and administrative units to ensure technology investments support institutional priorities and define business and process requirements for new technology.
• Mentors and develops business relationship managers, business analysts, and project managers to build a high-performing, service-oriented team.
• Leads the strategic services function to foster strong partnerships with campus stakeholders, ensuring their needs are understood and addressed through IT services and solutions and improving business processes across departments.
• Resolves complex strategic problems with broad implications requiring creative and innovative problem-solving.
• Promotes a culture of collaboration, transparency, and continuous improvement across stakeholder engagements, establishing controls for ensuring efficient and effective strategic services are performed.
• Oversees the planning, execution, and delivery of IT projects, ensuring alignment with strategic priorities, timelines, and budgets.
• Maintains and chairs a governance process to assess solution approach, gain acceptance of solution, and ensure decisions are made and deviations from standards are properly identified, addressed, and prioritized.
• Leads management reviews and opportunity assessment processes that identify improvement opportunities related to process efficiency, cost savings, business model expansion and competitive advantages.
• Utilizes vendor management opportunities to capitalize on IT capacity and governance by aligning IT contracts with Purchasing.
• Leads the compliance and privacy functions within IT Portfolio to ensure solutions are implemented within all state, local, federal guidelines.
• Optimizes licensing and maintenance in IT contracts by reviewing and evaluating needs and liaison with Purchasing to ensure fiscal responsibility in IT purchasing and contracts.
• Develops and oversees budgets and operational forecasts. Accountable for ensuring budgets are followed appropriately.

QualificationsEDUCATION

Required

• Master’s degree in IT or business management related field, or MBA

Preferred

• Advanced degree and deep understanding of Portfolio and Operational Management

WORK EXPERIENCE

Required

• 10 years’ progressively advanced experience in portfolio management in a large, complex organization
• Experience should include budget planning and development, data/trend analysis and interpretation, and personnel management
• Experience to include 5 years of leadership in strategic services

Preferred

• Experience in a higher education environment
• Prior experience with customer service or business relationship management or account management

SKILLS

Required

• Proven ability to communicate and explain complex issues in clear, concise, persuasive language both verbally and in writing
• Demonstrates high-level understanding of IT services and technologies in use
• Ability to work well with people at all levels, emphasis on IT management, business executives and business management
• Experience with and the ability to produce reports or assist with analyses of business needs is essential
• Superlative and creative problem-solving and analytical skills
• Thorough and current knowledge of sustainability practices, and applicable laws and regulations
• Ability to analyze and understand research and to identify relevant and valuable information
• Extremely proficient with Microsoft Office Suite or related software
• Excellent organizational skills and attention to detail
• Ability to create, interpret, and execute a budget
• Presentation skills required to deliver proposals to varying groups of individuals
• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Excellent organizational skills
• Excellent collaboration and team building skills
• Effectively coaches and delivers constructive feedback
• Instills commitment to organizational goals
• Demonstrates excellent judgment and decision-making skills
• Effective conflict management skills
• Builds and manages effective teams
• Effective leadership skills
• Ability to represent the university with external constituents
• Ability to drive multiple projects to successful completion
• Understanding of budgets and budgeting process

Working Conditions / DemandsThis positions requires frequent travel between campuses.

Work LocationBloomington, Indiana or Indianapolis, Indiana

Benefits OverviewFor full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job ClassificationCareer Level: Senior Executive

FLSA: Exempt

Job Function: Information Technology

Job Family: Multidisciplinary IT Services

Click here to learn more about Indiana University’s Job Framework.

How to apply

Apply now

Equal Employment OpportunityIndiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Contact UsRequest Support
Telephone: 812-856-1234

Indiana University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation or identity, national origin, disability status, or protected veteran status. This institution is also a provider of ADA services.